Service Desk Administrator

Service Desk Administrator

Programme Name: LCST

Location: Bristol, UK

We're ready for you to unleash your potential!

Role Overview:

We are in search of a Service Desk Administrator to join the team in Bristol.

IT departments face a number of problems each day. As a result, management must prioritise issues that present the greatest threat to the organisation's ability to conduct its business and serve customers.

Establishing levels of severity in relation to the overall business and identifying the severity level of each item early in the process ensure the most important problems are solved first. Linking the triage process to the employees who have the requisite skills to address specific issues also moves the process along.

Main Duties and Responsibilities:

• Receive and handles requests for service, following agreed procedures
• Promptly allocate calls as appropriate
• Log incidents and service requests and maintains relevant records
• Identify and classify incident types and service interruptions
• Record incidents cataloguing them by symptom and resolution
• Act under guidance to record and track reliability data for your services
• Assist in Problem solving tickets
• Maintain and assist current Change process and requests

This role will involve you displaying strong customer service skills as you will be working in a fast paced service desk. Along with investigating incoming issues and problems via email you will also be receiving inbound calls regarding IT issues various individuals are experiencing.

This is a fantastic opportunity for an individual to expand their customer service skills and IT skills, as well as gaining exposure to an IT Service Desk type environment.

What does Leidos need from me:

• Strong customer service skills
• Excellent communication skills
• Strong interpersonal skills
• The ability to multitask and work in a timely manner
• Good understanding of IT (training will be provided)

Clearance Requirements:

• Clearance to Start BPSS
  Clearance for Role SC

Leidos UK! Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction...

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•      Contributory Pension Scheme
•      Private Medical Insurance
•      33 days Annual Leave (including public and privilege holidays)
•      Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).

Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.