Specialist Customer Service

Pet Travel Specialist - Crawley - Basic Salary £26,000 to £28,000 Plus Excellent Benefits! Pet Travel Specialist - Package Overview

• Circa £26,000 to £28,000 per annum depending on experience, negotiable
• Full-time permanent
• Monday to Friday - 09:00 to 18:00
• 20 days annual leave plus bank holidays
• Training and progression opportunities available
• Some evening / weekend on call work (additional pay) split between department members - working from home
• On call phone provided
• Monthly layered 'paid up' target bonus

Pet Travel Specialist- Company Overview Our Client are currently looking for an animal-loving, dedicated and enthusiastic individual to join our team of pet travel experts, Our client have been relocating pets all over the world for over 20 years pride themselves on exceptional customer care and delivering a high quality service to each and every one of our clients. Pet Travel Specialist - Roles and Responsibilities:

• Providing quotations, information and guidance to clients wishing to relocate their pets
• Communicating with customers on a daily basis both over the phone and via email
• Making flight bookings with airlines and preparing travel documentation
• Meeting clients and their pets

Pet Travel Specialist - Skills and Experience

• It is essential that you have the ability to successfully communicate with a vast variety of individuals via both telephone and email
• You will be responsible for organising a pet's relocation from start to finish and it is essential that every aspect of the move has been planned for
• Animal Lover - It is important that you have a love of animals or even better, have pets yourself.
• You must be able to use your experience with animals and pets to empathise with your clients and show an understanding for any concerns they may have.
• Experienced in Microsoft Word and Outlook (Microsoft Excel would be an advantage but not a necessity)
• Previous experience in the pet travel/ freight industry / Exports / Customs
• Competency in English grammar, spelling and general literacy
• Full UK driving licence preferred
• Previous experience working within an office environment

Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers Industry Key Words: Road Freight, Sea Freight, Air Freight, Customs, CDS, NCTS, Sequoia, Destin8, CNS, GMR, IPR, OPR, Commodity Codes / Incoterms, EAD's, T forms, IDR documents, Shipments, Collections, Distributions, Import, export, FTL, PTL, Groupage, DGN, COO, Overseas, Freight Operator, Freight Admin, Freight Coordinator Job Type: Full-time