Support Associate - Work from home

Job Description:

Ford is seeking a Support Associate to work remotely from home in London, England, UK. As a Support Associate, you will be responsible for providing exceptional support to internal and external stakeholders, resolving inquiries and issues efficiently, and collaborating with various teams to drive strategic initiatives.

Responsibilities: 1. Provide outstanding customer service through email, phone, and chat support. 2. Investigate and resolve customer inquiries and issues in a timely manner. 3. Collaborate with cross-functional teams to address complex problems and provide solutions. 4. Utilize various tools and systems to track, document, and report support activities. 5. Conduct research and analysis to provide insights and recommendations for process improvements. 6. Assist with training and onboarding of new team members. 7. Handle escalations and prioritize urgent matters to ensure customer satisfaction. 8. Stay up-to-date on industry trends and best practices to enhance support services.

Requirements: 1. Bachelor's degree in a related field. 2. 2 years of experience in a customer support role. 3. Strong communication skills and ability to interact professionally with diverse groups. 4. Dedicated and resourceful attitude to handle challenging situations. 5. Emotional intelligence to understand and respond effectively to stakeholders' needs. 6. Research skills to gather and analyze information to inform decisions. 7. Ability to work independently and collaboratively in a fast-paced environment. 8. Proficiency in Microsoft Office Suite and CRM software.

Benefits: - Free food provided during working hours. - Parental leave for employees who need to take time off for family obligations. - Gym membership reimbursement to promote a healthy work-life balance.

Working Environment: At Ford, we leverage data to inform decisions and drive strategic initiatives. Our supportive culture encourages collaboration, innovation, and continuous learning to help our employees thrive in a dynamic environment.

Deadline to Apply: Interested candidates must submit their applications by May 13, 2024.

Equal Opportunity Statement: Ford is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.