Support Representative - Work from home

Job Description:

Graybar Electric is seeking a motivated and customer-oriented Support Representative to join our team in London, England. This is a full-time position that allows you to work from the comfort of your own home, making it a convenient option for those looking for flexibility and work-life balance. As an Entry Level Support Representative, you will play a crucial role in providing exceptional customer service to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, troubleshooting, and order processing. 3. Provide support to our sales team by following up on leads and maintaining customer relationships. 4. Collaborate with other departments to ensure customer satisfaction and resolve any issues that may arise. 5. Document customer interactions and maintain accurate records in our CRM system. 6. Stay up-to-date on product knowledge and industry trends to better assist customers. 7. Meet and exceed performance goals and targets set by the company.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Strong communication skills and the ability to actively listen and empathize with customers. 3. Reliable and resilient personality traits to handle challenging situations with professionalism. 4. Excellent presentation and time management skills to effectively prioritize tasks and meet deadlines. 5. Must have a reliable internet connection and a quiet workspace at home. 6. High school diploma or equivalent required.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Free food provided during work hours. 3. Company transportation options for team events and meetings.

Working Environment: At Graybar Electric, we believe in injecting a sense of joy and vibrancy into our work environment. We strive to create a positive and inclusive atmosphere where all employees feel valued and supported in their roles.

Equal Opportunity Statement: Graybar Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such basis. We encourage individuals of all backgrounds to apply.

Deadline to Apply: June 27, 2024

If you are looking to kickstart your career in customer service and work for a reputable company that values its employees, then this Support Representative position at Graybar Electric is the perfect opportunity for you. Apply now and join our team in delivering exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.