Web Chat Associate - Work from home

Job Description:

As a Web Chat Associate at Nike, you will have the opportunity to work from the comfort of your own home while assisting customers with their inquiries and providing excellent customer service through online chat. Your primary responsibilities will include responding to customers' questions in a timely manner, resolving issues, processing orders, and providing product information.

Responsibilities: - Respond to customer inquiries via online chat in a professional and timely manner - Provide product information and recommendations to customers - Assist customers with order processing and tracking - Resolve customer issues and complaints effectively and efficiently - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Meet and exceed performance metrics and goals set by the company

Requirements: - Excellent communication skills, both written and verbal - Strong multitasking abilities and time management skills - Ability to think critically and problem-solve effectively - Independent and self-motivated with a strong work ethic - High school diploma or equivalent - Previous customer service experience is a plus but not required

Personality Traits: - Independent: Ability to work remotely and manage tasks effectively without constant supervision - Hardworking: Willingness to go above and beyond to ensure customer satisfaction

Soft Skills: - Time management: Ability to prioritize tasks and manage time effectively - Critical thinking: Ability to analyze situations and make informed decisions

Benefits: - Paid sick leave - Gym membership - Joining bonus

Working Environment: At Nike, we value ongoing learning and development for personal and professional growth. Our work-from-home associates are encouraged to take advantage of training opportunities and resources to enhance their skills and advance their careers.

Equal Opportunity Statement: Nike is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: June 27, 2024

Join our team at Nike and help us provide exceptional customer service to our online customers while enjoying the flexibility of working from home. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.