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About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
We know as a team, we are stronger together - we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About the role
As Senior Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of Matalan. Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
You will be accountable for operational delivery of multi-channel customer service through a third party Contact Centre and the Support Hub Team. Ensuring a balance of cost, quality and productivity SLA's are met.
What You Will Do:
About You
Benefits
In addition to competitive salaries, we also offer the below core benefits:
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