Service Controller Customer Service

A leading construction company require an experienced Plant Service Controller to join them at this exciting time of growth. Providing technical support across a wide range of Heavy Plant and Light Equipment

• Use of SAP systems to order and manage parts stock
• Manage customer relationships in relation to - Service / Repair / Warranty queries.
• Proactive use of Telematics / Botis System to manage ongoing service / maintenance packages.
• Handle incoming technical calls to diagnose faults - working with Service Controller to resolve any issues
• Working closely with the Service Controller to ensure timely 'In Field Product Support' and eligibility for warranty repair work
• Set up and continually update a knowledge database that is accessible by all in the Product Support office Person Profile/Experience:
• Heavy Plant (Construction) Background - Ideally Former Plant Fitter / Service Controller
• Good Customer Service Skills - (Customer Facing)
• IT Literate • SAP Experience