Service Manager

Job summary
Experienced and ambitious Service Manager Deliver excellent customer service Maintain highest standards in retail area and workshop
Job seniority: mid-to-senior level
Responsibilities
• Manage service team and achieve productivity targets • Ensure correct and timely servicing work • Resolve customer issues and provide excellent service • Maintain compliance with company policies • Review KPI and financial reports, motivate staff • Maximize sales opportunities with honesty and ethics
Requirements
• Previous experience in a similar role • Strong communication and influencing skills • Passion for delivering great customer service • High levels of literacy and numeracy • Leadership and motivational skills • Organizational and IT skills • Accuracy and attention to detail • Ability to stay calm under pressure • Understanding of identifying sales opportunities • Full clean driving license held for at least one year
Key Skills Needed
• Strong communication and influencing skills • Passion for delivering great customer service • Leadership and motivational skills • Organizational and IT skills • Accuracy and attention to detail • Ability to stay calm under pressure • Understanding of identifying sales opportunities
Benefits
• Competitive salary and bonus scheme • Access to company car • Extensive training on company systems • Employee benefits package including private healthcare, life assurance, and discounts