Talent Acquisition Specialist, Service

Talent Acquisition Specialist, Service

Job Req ID: 34233

Posting Date: 3 Jun 2024

Function: HR

Unit: Business

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive

You can be based at the following office locations only for this role: Birmingham, Bristol, Manchester, London.

Please note this role is initially for a period of 6 months.

Why this job matters

• You will be a specialist within a core functional area where you will be required to influence ‘go to market’ strategies for all recruitment within this space.

• You will support with the pipelining talent for critical roles across your area.

• You will partner with your part of the business to really understand their recruitment needs providing the best service and giving insight into the recruitment market.

• You will partner with the HRBP teams to provide insight on the market challenges and bring brilliant capability into the segments you support.

• You will drive a culture for seamless recruitment process from approval to on-boarding. Accountable for ensuring all hiring managers are skilled and knowledgeable of what is expected of them and feeding back on a timely basis on delivery of shortlists for offer stage.

• You will pro-actively manage and put in place solutions where roles are difficult to hire for. Consideration of how a role could be structured differently, how we can develop talent, particularly externally where we have a shortage of good qualify applicants or recruiting for critical roles.

• You will work with the Employer Brand lead to develop EVP, specialist campaigns to help with attracting high potential candidates. Redesign of job adverts, language and positioning of role.

• You will have a strong understanding of recruitment performance and be able to bring this to life through data and insight.

• Matrix management of other TA professionals and TA coordinators.

• You will ensure adoption and usage of ATS to drive performance of requisitions for maximum efficiency and Hiring Manager and candidate experience.

What you’ll be doing

You will take the specialist role for a business unit supporting and guiding on hiring decisions, feasibility of hiring plans (including volume, skills, and location) to help the business hire the right people for the right role at the right time to fulfil its targets and goals.

• Act as a specialist in recruiting for roles within a specific area – proving knowledge, guidance and market expertise to business stakeholders.

• Accountable for the end to end candidate experience.

• Accountable for managing the relationship with HR team and key stakeholders

• Work with and maintain the recruitment system with a high level of data integrity

• Advise on which assessment methods and tools to use depending on the requirement, and availability within BT’s assessment suite

• Develop sourcing and attraction plans to ensure a healthy pipeline of quality candidates, working with the marketing team when required to support with the design and implementation of campaigns

• Achieve key metrics for the role, this includes but is not limited to 80% direct hiring on external vacancies, hiring manager NPS and time to hire targets (60 days)

• Hold day to day relationships with our PSL partners, holding regular performance review sessions with them alongside the TAM

• Attending external networking opportunities to enhance own knowledge and experience.

• Utilise recruitment network to support own development and enhance knowledge of recruitment outside of your designated area.

• You’ll serve as trusted business partner to hiring managers, providing a remarkable service focusing on ensuring both internal and external hiring is executed quickly and effectively, matching the best internal and external candidates to the right roles.

• This role will require you to develop a deep understanding of the requirements of your specialist area, having a good view of the internal and external market/competition and being able to provide a great service to hiring managers and candidates.

• Ensuring roles are advertised in an interesting and appealing way, to ensure we recruit the best, diverse talent to BT, advising the hiring manager of the best route to market and ensuring all advertising follows BT guidelines

You will ideally have the following:

• Demonstrable experience of the recruitment industry, gained from either in-house or external RPO environments within a large, complex, and global organisation

• Experience developing and maintaining relationships with key leadership and HR stakeholders

• Excellent and demonstrable stakeholder management skills, gained within a matrix management environment or similar complex global structure

• Demonstrable experience of influencing and advising key decision makers

• Able to manage expectations and prioritise work for both yourself and the wider team

• Experience delivering against individual targets and monitoring of team SLAs and KPIs, helping drive performance improvement alongside the TAM

• Experience of lifecycle candidate management, from requisition through to offer management & contracting.

• Management of 3rd party suppliers

• Passionate about excellent candidate experience and care

• Extensive knowledge of current recruitment market trends including but not limited to diversity and inclusion, assessment and selection, social media and marketing, apprentice and graduate hiring, employment law

Benefits:

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary.

• 10% on target bonus.

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.

• 25 days annual leave (not including bank holidays), increasing with service.

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan.

• World-class training and development opportunities.

• Option to join BT Shares Saving schemes.

• Discounted broadband, mobile and TV packages.

• Access to 100’s of retail discounts including the BT shop.

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

The skills you’ll need

Market Analysis

Succession Planning

Recruitment Advertising

Stakeholder Management

Talent Acquisition

Recruitment Strategy

Data Analysis

Strategic Planning

Candidate Experience

Employer Branding

Talent Market Mapping

Business Partnering & Consulting

Decision Making

Talent Mobility

Data Storytelling

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.