Education Administrator

Grade

Band 3

Contract

Fixed term: 8 months

Hours

Full time - 37.5 hours per week (Predominantly office based role with some hybrid home working hours between 08:30-17:00 Monday to Friday)

Job ref

373-CSS0953- A RR

Town

Ellesmere Port

Salary

£22,816 - £24,336 per annum

Salary period

Yearly

Closing

24/01/2024 23:59

Job overview

Do you take pride in great customer service? Would you like to become part of an amazing group of people working to provide top quality Education, Learning and Development to colleagues across CWP? This role will be as first point of contact to staff visiting the Trusts main Education centre at Sycamore House in Ellesmere Port, providing reception and administration support to those visitors and colleagues.

Education, Learning and Development CWP is a great and supportive team to work within and the roles within this team span across all other teams within the Trust giving great opportunities to really get to know the organisation and its priorities. Being a part of Education, Learning and Development will give you the opportunity to work with some outstanding individuals all doing their bit to support colleagues across to become the best they can be.

This role is Fixed term: 8 months

Main duties of the job

As a member of the Education Learning and Development CWP support team, the role provides comprehensive administrative support to CWP staff along with members of the wider Education CWP Team. The Education Administrator role demands flexibility to support service and therefore a person-centred focus with all aspects of work is required via face to face and telephone communications.

Working for our organisation

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Bronze' award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

We welcome applications from people who have direct experience of accessing our services.

Detailed and main responsibilities

Please download a copy of the for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment , which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust's Values and Behaviours which are ‘the 6 Cs' Communication, Competence, Courage, Care, Compassion and Commitment. A ‘Guide to completing your application form' can be accessed on the right side of this page under the .

The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential' criteria described in the person specification for an available position, please answer ‘YES' to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?' Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.

We offer a guaranteed interview scheme for our Armed Forces community. Please answer YES' to the question in the application form.

All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

CWP encourages and supports all staff to become vaccinated against COVID-19.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on .

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person specification

Qualifications

Essential criteria

• GCSE's Math and English C or above (equivalent key skills level 2 would be acceptable)
• NVQ in Business Admin - or similar

Desirable criteria

• Microsoft Office suite of packages

Knowledge and Expertise

Essential criteria

• Sound level of personal IT skills, including familiarity with Word/Excel and Powerpoint

Desirable criteria

• Use of ESR system

Experience

Essential criteria

• Experience of clerical/admin work in a busy environment serving a large customer base
• Experience of being a first point of contact
• Experience of team working
• High level of customer care awareness and skills
• Good decision-making skills with the ability to effectively manage workloads to deadlines

Further details / informal visits contact

Job title

Business Support Manager

Email address

Telephone number

Additional information