Receptionist

Job description

The Employer is: MCKEEVER HOTELS. The Day to Day running of Reception Area..

Responsibilities

• To arrive for your shift on time ensuring that you are ready for your duty, groomed clean appearance ready to represent the Hotel.
• To complete your online training in a timely manner.
• To ensure all administrative work is carried out and completed. Updating your Front Office Manager and Supervisor at all times.
• To deal with our guests in a polite confident and professional way to satisfy their needs.
• To work as part of a team assisting colleagues when needed to help create a positive working environment.
• To maintain set standards within Reception as per S.O.Ps.
• Ensure all company & hotel policies and procedures are adhered to.
• To welcome all our customers, be aware of all the facilities/services within the Hotel promoting the establishment, anticipate customer requirements providing customers with a positive experience.
• To ensure that the front office is kept clean and tidy while on duty.
• To answer the switchboard and ensure all enquiries are dealt with in a polite and efficient manner creating a positive impression of the Hotel.
• All reservations must be input onto the front office reservations system with all required information gathering as must guest information as possible. Please note all bookings entered are to be checked by your supervisor.
• To make sure all room postings have been put onto guests rooms, where necessary and only if instructed to do so.
• To complete a detailed handover at the end of each shift ensuring consistency of service and updating your Front Office Manager/Supervisor
• To complete daily arrivals registrations, key cards etc for individuals and groups.
• To ensure an efficient check out for departing guests and take payment.

Skills and Qualifications

Essential Skills

• Good Communication.

Further Information

The Employer is: MCKEEVER HOTELS. Although this is a part-time temporary opportunity, hours may be extended, and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on . If you are 16-24 years old, unemployed, not in education or training and not in receipt of benefits phone .