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Retail Skin Therapist - John Lewis, Oxford Street Full Time £We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. A Dermalogica Retail Skin Therapist is at the true heart of where these results happen in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have. The responsibilities of the Retail Skin Therapist…. As a Retail Skin Therapist, you will take your customer through a journey, this will include advising, listening, and connecting with them throughout every touch point. You will create a partnership by sharing your treatment plan with your customer, educate and link recommended homecare throughout. Our Retail Skin Therapists will take ownership of monthly targets set for the location, to include both individual and location target and keep abreast of daily goals and targets achieved. As a Retail Skin Therapist, you will be expected to cover counter duties which include Face Mapping. Face Mapping gives the opportunity to truly understand the client’s needs and concerns, show your expertise, offer education, and ultimately help the customer to feel empowered to be an expert in their own skin. This will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electrical. This is an absolute ESSENTIAL, so that we can ensure that the standards of our Retail Skin Therapists are consistent. Level 4 Beauty Therapy qualification, which must include Microneedling and Chemical Peels. This training is worth £3,200. Ideally this will be gained from a fast-paced environment within Retail, Beauty or FMCG. An outgoing, creative thinker who can create theatre at the counter to really inspire and draw our customers to us. Above all else, you will have a passion for skin health like no one has ever seen. Private Health Care with AXA PP and Medicash
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