Training and Education Manager

Are you a talented Training and Education Manager / Customer Success Manager with experience the tech or fitness / healthcare industries who is looking for a new role in a business that makes a difference to people’s wellbeing? If yes, read on!

Better Placed are delighted to be working with this rapidly expanding Healthtech business as they continue grow both in the UK and internationally.

Our client has a clear vision and is on a mission to help their customers with their fitness and wellbeing.

To help their continued growth, they are now looking for a Training & Education Manager / Customer Success Manager to develop, coordinate and deliver a comprehensive training programme for their products and services.

The successful candidate will ensure that internal staff and b2b & b2b2c customers are well versed in using their technology to its fullest potential.

The ideal candidate will have a passion for heath / fitness / wellbeing and technology and have brilliant communication and presentation skills.

The role

• Develop and implement training programs for our clients tech products and services, including user guides, webinars, workshops, and e-learning modules

• Conduct training sessions for various audiences, including fitness professionals and end-users

• Collaborate with product development and customer support teams to ensure training materials are up-to-date and aligned with current product features and updates

• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments to improve outcomes

• Provide ongoing support and education to partners and customers, addressing any questions or concerns related to product usage

• Create and maintain comprehensive training documentation and resources, ensuring accessibility and clarity

• Stay current with industry trends and best practices in fitness technology and education to continuously improve the training offering

• Assist in the onboarding process of new employees by providing training on products and company procedures

The person

• Proven experience in a training / education / customer success role in fitness / technology

• Outstanding communication and presentation skills

• Experience creating digital training materials (video and e-learning)

• Able to travel when necessary to meet global clients
  

For much more information on the role please apply immediately