Fraud and I

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireHead of Fraud About This Role We're looking for an experienced and Customer Focused Fraud Subject Matter Expert to join our Customer Service Delivery team. You’ll be influential in shaping how fraud risk management evolves at Capital One alongside leading fraud customer service and case investigations. You will be focused on delivering good customer outcomes, generating deep insights into new fraud attack types and the evolution of understanding of fraud in the first line of defence. In addition you will closely partner with the Fraud Strategy team, sharing the responsibility for determining where fraud risks exist, or are growing, and ensuring that Capital One adjusts its control environment & operational processes to combat those risks. Reporting to the Director of Customer Service Delivery in the UK business, you will play a key role in enabling applicants & customers to fulfil their financial requirements, whilst protecting them & Capital One from fraud loss. You will be a leader not only in Fraud, but across Operations, contributing to the overall success of Operations & in providing good customer outcomes. Partner strongly with Fraud Strategy, maintaining & enabling a strong purpose for the virtual team accountable for managing fraud risk. Stay abreast of fraud typology & regulatory changes in order to ensure that the business maintains a ‘Dynamic and Well Controlled’ approach to Fraud Risk management, representing Capital One at industry forums. Partner with business partners, Technology, and assurance functions, such as legal and compliance, to drive change within fraud, ensure that broader business changes impacting the fraud risk appetite are assessed and responded to, resulting in appropriate management of fraud risk, within the businesses appetite. Synthesise data and reporting; perform analysis and bring valuable business insights through evaluation of relevant information and insights Experience in a similar Fraud leadership role, ideally with experience of leading significant change and within a cards issuing environment Knowledge of current industry fraud trends and solutions The ability to work across different parts of the business to deliver fraud controls that enable good customer outcomes Ability to develop influential relationships based upon shared fraud & customer objectives Confident judgement to formulate proposals and make solid recommendations to senior stakeholders This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Building diverse and inclusive teams is the right thing to do and the smart thing to do. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. Capital One Financial is made up of several different entities. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. #