Hospitality Supervisor

Hospitality Supervisor -Required at Lyle House Care Home, Roehampton London SW15, Part of the Country Court Family
Hours: 37.5 Hours per week, working weekends on rota (Shift times 08:00 - 16:00)
Lyle House Care Home in Roehampton offers specialist residential and dementia care across 4 floors of luxury facilities. Our amazing staff led by the manager create a comforting routine for the residents and keep them safe & secure.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of over 2300 employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE HOSPITALITY SUPERVISOR ROLE
As the Hospitality Supervisor you will be supervising the day-to-day operations in the customer service department ensuring your teams are creating a caring, homely environment for our residents with particular focus on delivering the ‘Front of House’ (Food and Beverage service) and managing and helping to maintain the cleanliness of the residents rooms and the home in general.
You'll be responding to customer service issues in a timely manner and creating effective customer service procedures, implement policies, and standards whilst proactively gathering feedback from Residents, their families and staff and developing the Residents Services function.
You will be developing customer satisfaction goals, coordinating with the Homes Hospitality teams to meet the required needs on a steady basis. You will be implementing and managing an effective resident rest bite loyalty program and maintain accurate records and documents of all customer service activities and discussions. Recruit, manage and supervise your team of hardworking colleagues for Front of House and Housekeeping to achieve and maintain 5-star standards.
Help new colleagues through the induction process and complete all areas to the highest standard
Undertake staff supervisions and appraisals
Build and maintain working relationships with Managers and colleagues, care and non-care
Responsible for ordering monthly stock for the home, ensuring the home is adequately stocked and within budget. ABOUT YOU
You will be able to demonstrate the following experience and skills whilst sharing our family caring values: A positive and motivational leader with excellent customer service and communication skills
At least 1 years’ experience in a similar management role within hospitality
The ability to communicate effectively both verbally and in writing.
A creative & innovative approach to work
Knowledge or understanding of COSHH and safe working practices
Have a can-do attitude with drive & self-motivation
Knowledge or understanding of the care sector would be an advantage
Driving licence is essential as regular travel will be undertaken IN RETURN FOR YOUR TALENT
You’ll be joining a family business and working alongside a real team-spirited group of people. Our benefits include the following: A rewarding job with exciting opportunities for career progression
Enhanced Bank Holiday rates at Christmas and New Year at Double time, all other bank holiday paid at Time and a Half
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Free Uniform *Subject to Terms and Conditions
Click the Apply Button Now! -If the Hospitality Supervisor role sounds like a job for you, we would like to hear from you.
Due to the nature of the Hospitality Supervisor role, you will be expected to undergo an enhanced Disclosure & Barring Service (DBS) check, this will be discussed further if successful.
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.