Operations Analyst and Administrator

Operations Analyst and Administrator About the role In this role, you will act as a gatekeeper to closing orders and communicating and escalating identified issues effectively and timely manner. You will also gather and process data generated from our internal systems and through daily analysis identify trends and resolutions to any issues. As part of this role you will support the Night Warehouse Management Team with key administrative requirements to enable timely completion and communication of key activities. The hours for this role will be 10:30pm-7:00am. What you will do: Sales Order Closure * Ensure sales orders are closed in a timely manner and generate data tables to gather required information.
* Escalate any missed orders to ensure effective resolution and communication.
* Conduct investigation and analysis of incomplete orders to identify root cause.
* Generate and communicate the daily missing list on time for operation teams to ensure all stakeholders and required visibility. Analysis * Compilation of data on a nightly basis and utilising this to identify trends and root cause through analysis and liaising with key stakeholders.
* Provide recommendations and implement agreed solutions to monitor progress to embed improvements. Administration * Ensure accurate processing and releasing of information, shipments and orders to required timescales.
* Printing of required orders and information to be provided appropriate to stakeholders.
* Any other administrative duties as required by the Night Management Team. What you will need: * Previous data analysis and administrative experience.
* Demonstrable experience in Microsoft Office packages especially Excel.
* Experience using Warehousing systems.
* Strong attention to detail and accuracy conscious
* Good organisation skills with the ability to work flexibly to achieve required deadlines.
* Collaborative approach with stakeholders. Let us tell you some more benefits you would receive: * Fancy volunteering? We will give you one day off a year to take part in volunteering.
* Generous discounts on our products
* Cycle to Work Scheme that offers discounted bikes and cycling equipment.
* Donate through your pay to a charity of your choice. The money is simply deducted through your pay before tax, so for every pound you donate, the 20p that usually goes to tax will go to the charity instead!
* We also have a range of employee assistance services which can be tailored to give you support on various matters such as financial, health and wellbeing advice.
* We treat our teams to a free meal every few months, from our visiting fish & chip van, to freshly made bacon baps from our in-house chefs About us Wellocks, is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service. From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients. We're proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks. Thanks for reading our job advert. We do our very best to bring to life what it's like working as part of our team. Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully. We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... go on... why not give it a whirl? Good luck!