Receptionist

Job Description - Receptionist (RIC04O7)

Requisition Title

Job Number:

Job Number:

Painswick GL6 6UL

Salary Amount 11.60

Job Title: Receptionist

Salary range: £11.60 per hour - Paid Breaks

Contract: Permanent

Shift Pattern: Part time, 22 hours per week across 4 days - 1x weekend shift of 08:30-16:30 and 3 weekday shifts of 1x 08:30-14:00 and 2x 14:00-18:30

We make health happen

At Bupa, we provide support when it's needed the most. Richmond Villages, our retirement village provider, offers person-centred care that promotes independence and respects individual choice, enabling residents to live their best lives.

You can expect a comprehensive induction to ease you into your new role, followed by continuous training and development opportunities, including apprenticeships. Additionally, you'll have access to our online portal, which offers a range of resources for personal development, as well as complimentary access to LinkedIn's online learning platform.

You’ll help us make health happen by:

Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered

Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed

Dealing with queries from residents - reporting these as required

Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required

Ensuring the display information board is kept up to date

Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator

Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests

Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made

Maintaining and updating records such as master copy forms, room status reports and the Village residents list

Key Skills / Qualifications needed for this role:

Having prior experience in a reception role or a care home setting is advantageous. Candidates should possess strong communication skills and an excellent telephone manner, along with experience using a telephone switchboard and proficiency in Microsoft Office. They should also have exceptional attention to detail and time management skills, enabling them to work effectively both within a team and independently.

Due to our commitment to caring for vulnerable individuals, a DBS check is required during the recruitment process, the cost of which (£40) will be covered by Bupa.

Ou r benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans – Find out more on our career site
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.