Shift Manager / Restaurant Floor Manager

Restaurant Shift / Floor Manager 50 per hour Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops? Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Shift / Floor Manager to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career. · To apply for the position of Restaurant Shift / Floor Manager you will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sectorwithin a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends. If you have a passion for leading a dynamic team, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch. As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager,with responsibilities for: Customer Service Be customer focused in all areas of the restaurant operations. Support the whole team to maintain operational efficiency, Conduct regular store walks, in the eyes of the customer. Provide feedback to all members of the team on performance, sets goals and objectives & provide support and guidance. Performance management when necessary, working with the HR Department Driving Sales An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly. Constantly evaluate where the restaurant could improve. Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards. Weekly stock orders and ensure that all incoming orders are checked for quality. Optimal inventory Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager. Be available at the times to work a variety of shifts as part of the management team. Previous experience of running restaurants ~ A flexible and disciplined approach to work. Experience of working in a food environment would be advantageous but not essential. To maintain a high level of food hygiene and food safety Experienced of handling customer complaints