Assistant Hotel Manager

Company : The Discovery Inn Hotel

Job Type : Full Time

Leeds

Number of Applicants

:

000+

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Job Description - Assistant Hotel Manager

Assistant Hotel Manager Location Leeds :

To oversee all operating departments within the hotel to ensure a safe, secure and happy working environment for all team members who are trained to ensure they have the knowledge and skill set to deliver excellent guest service. To maximise sales and protect the profitability of the business.

Responsible to: General Manager Hours of Work: Variable as per business patterns. A minimum of 40 hours per week (FT) Relationships:

Reports directly to the General Manager
Responsible for all operating departments within the hotel
Deputise in the absence of the General Manager

Specific Duties:

To cover for General Manager in his/her absence being responsible for the hotel operations
Oversee the day to day operations of the hotel across all areas
To provide cover for all departments within the hotel, including Reception, Nights and Housekeeping
To ensure that all standards are agreed, communicated, and actioned throughout.
Chair weekly HOD meetings, prepare and distribute minutes and follow up with team to ensure action points are completed
Ensure staff keep up with training (Health and Safety and other)
Ensure the cleanliness and presentation of all the breakfast offering and breakfast room.
To ensure that the standard of breakfast service is upheld and all staff are properly trained
To ensure that all breakfast and office supplies are maintained to an adequate level to ensure smooth running of the operation. Any expenditure to be in line with budget
Introduce alcohol offering and complete monthly stocktakes
To maximise all opportunities to up-sell and increase revenue and maximise all guest enquiries
Ensure that the operational and administration standards are being upheld by regular monitoring of all hotel facilities
To ensure a consistent presence within the operation, this is a hands on role
Assume responsibility whilst on duty for any emergency situations in line with procedures
To work closely with GM and departmental managers on staff appraisals and job chats
To champion Health and Safety to ensure all standards are maintained and practices regularly reviewed in line with new H&S legislation and best practice
Manage and train all team members on hotel policies and procedures
Good experience and knowledge of rates management of GDS, PMS systems and channel managers
Very good experience of working on front desk and understanding agents/OTAs extranets and procedures
Monitor guest feedback on all agent/OTA/extranet sites (e.g Booking.com, Expedia, Trip Advisor and social media sites etc
Receive and resolve guest complaints and service recovery process
Assist in the recruitment of hotel staff and complete required paperwork
Assisting the GM during meetings both internal and external and conduct front of house and housekeeping meetings in the absence of the manager
Assist the estate manager and GM in property issues including projects, customer service and refurbishment
Work closely with estate manager and maintenance team to ensure any property issues are resolved.
Assist the Manager in achieving wage and cost controls and bottom-line profit
Perform daily, weekly and monthly property inspections
Build strong relations with hotel staff
Audit stock to make sure that all required hotel supplies are ordered. Stock take of breakfast items completed on a monthly basis
Provide effective leadership to hotel team members
Ensure hotel staff are well presented and have good time management
Assist GM in all aspects of business planning, social media and sales planning
Ensure all corporate/regular guests/ clients are looked after and drive repeat business
Complete shifts on reception as required
Ensure consistent communication with General Manager to keep her abreast of notable interactions across the hotel.

Standard Duties:

To supply the highest level of customer care and service whether in the public eye or in the back of house areas.
To provide support and assistance to all your colleagues.
To understand how the Health and Safety Policy affects each department and accept personal responsibility for your own health and safety as well as that of your colleagues and hotel guests.
To be fully aware of the accident reporting system, maintenance fault reporting procedure and fire evacuation procedures.

General

Ensure all statutory regulations are adhered to.
Ensure all employees comply with the hotels personal grooming policy.
Communicate all issues relating to the business to the General Manager

Key KPI's:

· Ensure guest satisfaction score target is achieved monthly

· Labour turnover score achieved annually

· Health and Safety, 100% compliance

· Achieve hotel annual budget for Sales and Profitability

What we can offer you

Pension scheme
28 days holiday pro rata (inc. bank holidays)
Team members have access to city centre hotel rooms at a 50% discounted rate.
All team members receive their birthday off.
A friendly and efficient working environment.
There is a low turnover of employees, and all have longevity of employment with the business.

About you:

The successful candidate will ideally be:

Of a personable demeanour who is helpful and well presented
Highly articulate with excellent written and verbal communication skills
Numerate & literate, excellent with Office 365
Well organised, with the ability to multitask and prioritise work load
Hold a keen eye for detail
Able to work under their own initiative, as well as part of a team with the skills to coordinate and liaise between departments where appropriate
Have a proven track record of delivering excellent customer service and administration skills
Good communicator and strong administrator

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Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Benefits: