Holiday Inn - Operations Manager

Job Description

About Us

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We operate a range of branded (IHG, Hilton, Accor) and unbranded properties in various locations. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience As Operations Manager, you’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximise financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community. You will be responsible for assisting the HODs in the management of the hotels operational departments; including Front Office, F&B, meeting room, Kitchen Housekeeping and Maintenance department. You may act as the General Manager in his/her absence . You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Hours

40 hours

What we offer

· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

· Health Care Cash Plan

· Diamond membership of Kingsbridge Hospital Group

· Enhanced Pension Scheme

· Enhanced Maternity Pay

· Enhanced Paternity Pay

· Cycle to work

· Recruit a friend scheme

· Employee Appreciation and Social Events

· Employee of the Month Award

· £20 for completion of FLOW training

· Increased Annual leave with service

· Discount at Bodyscape – Employee rate and family and friend rate

· Cyrospa discount rate at Bodyscape

· Communication and advice on Health and Wellbeing

· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group

· Work for globally renowned Hotel Brands

· Reward Club Incentive Scheme

· Hotel Incentive scheme

About The Role

Your Day to Day

People

· Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers

· Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

· Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

· Recommend or initiate any HR elated actions where needed

· Drive a great working environment for teams to thrive – connect departments to create sense of one team with a high level of engagement

· Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures

· Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Financial

· Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments

· Monitor and report variances against budget and control labour costs and other expenses

· Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

Guest Experience

· Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner

· Review guest feedback and implement strategies for continuous improvement

· Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests

· Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts

· Comply with legislation regarding health, safety and alcohol services

· Maintain a focus and commitment to operating a “green” hotel by introducing and monitoring sustainable policies and procedures

· Responsible for the Hotel Operational Departments, working with the department HODs to ensure service levels and standards are maintained and every revenue opportunity actioned

· Perform other duties as assigned. May also serve as manager on duty.

Your Day to Day

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Previous experience in a Hotel Operations Managers role
• Degree or equivalent in Hotel and Tourism/Hospitality/Business
• Hotel Management degree or diploma

Required Criteria

• 3 years guest service/hotel experience with at least 2 years in a management capacity
• Ability to meet deadlines and work under pressure
• Excellent Customer Service Skills
• Good Communication and Listening Skills
• Flexible working and a genuine willingness to help guests and colleagues in the hotel

Closing Date Tuesday 18th June, 2024