Hotel Experience Manager

ROLE: Hotel Experience Manager Location: Earls Court Pay: £33784.61 PA
Role Overview: As a Hotel Experience Manager, you will be the heart and soul of our guest experience. You will oversee all aspects of guest services, ensuring that every visitor enjoys a seamless and memorable stay. Your role will involve managing guest relations, enhancing service delivery, and implementing innovative strategies to exceed guest expectations.
Key Responsibilities:

• Guest Relations: Ensure all guests receive a warm welcome and personalized service throughout their stay.
• Service Excellence: Monitor and enhance the quality of service provided by all departments, maintaining our high standards.
• Feedback Management: Address guest feedback and complaints promptly and professionally, ensuring satisfactory resolutions.
• Staff Training: Train and motivate staff to deliver exceptional guest experiences, fostering a culture of excellence.
• Experience Enhancement : Develop and implement initiatives to improve guest satisfaction and create memorable experiences.
• Event Coordination : Oversee the planning and execution of special events and functions, ensuring seamless delivery.
• VIP Services: Provide tailored services for VIP guests, ensuring their specific needs and preferences are met.
• Collaboration : Work closely with other departments (housekeeping, food and beverage, front desk) to ensure a cohesive and exceptional guest experience.
• Reporting: Prepare and present regular reports on guest feedback, service improvements, and operational performance.

• Exceptional Communication: Excellent verbal and written communication skills.
• Leadership: Strong leadership and team management abilities.
• Customer Service Orientation: Passionate about delivering outstanding customer service.
• Problem-Solving : Quick thinker with strong problem-solving skills.
• Attention to Detail: Keen eye for detail to ensure the highest standards are maintained.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Innovation: Creative approach to enhancing guest experiences and solving challenges.

• Be passionate about great-tasting food and exceptional customer service
• Have a minimum of two years of management experience within a similiar sector or industry
• Have experience managing teams in a similar role
• Demonstrate brilliant financial acumen
• Have excellent communication and organisational skills
• Be an ambitious and motivated individual who is always looking to upskill

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1006/92942001/52375892/BU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!