Inside Sales Manager

• Ensure that all sales enquiries within the team are dealt with within 2 hours in a prompt, efficient and friendly manner and to ensure that all aspects of company policy relating to contracts, terms and conditions, yield management and payments are met
• Ensure all of the responses via telephone and email are adhered to the BDRC standards, making sure 94% target achieved on test enquiries
• Identify opportunities to maximise sales and upsell, suggest and implement improvements to achieve that
• Ensure all team has in-depth knowledge of our facilities and offering  
• Ensure all team carries out site inspections with the customers to the highest possible standards, assisting with the site visits to Head of Weddings where possible
• Ensure all provisional bookings are proactively chased by phone
• Conducting regular conversion days/conversion blitzes concentrating on key bookings and need months   
• Manage the central sales inbox, delegating workload to the team and managing time
• Assisting with other sales inboxes where possible, e.g. Christmas & Wedding
• Ensure the team develops a good relationship with clients to maximise repeat business
• Provide weekly reports with the commentary/update on the largest enquiries & site visits
• Report on prospect business concentrating on key bookings and need months
• Ensure the team being the role model in taking phone enquiries
• Ensure all the information on the bookings handed over to the event planners is correct
• Ensure the team understands our competitor set, rates and inclusions (SWOT analysis)
• Ensure our external providers to receive quotes on behalf of the client in relation to outdoor activities and entertainment, transport and any other service required
• Be responsible for the data inputted into V1 ensuring all data is relevant and to the C&E Office standards
• Responsible for the training of the Sales Executive team ensuring refresher training is given and ad hoc training when changes are made.
• Be aware of the industry standards through bodies we are attached to and research.
• Liaise with Conference and Events Sales Office Manager to ensure best diary management practice in place and revenue maximisation through converting business
• Achieve targets and objectives set by the Conference and Events Sales Office Manager
• Ensure the best practice of the enquiry handling process, liaising with the Conference and Events Sales Office Manager to make sure improvements are in place where needed
• Support the Conference and Events Sales Office Manager on new initiatives and any ad hoc areas which he/she requires to drive sales
• Liaise with Pro-active Sales team to ensure best diary management practice in place and revenue maximisation through converting business
• Build the relationship with the Sales Pro-active team
• Exploring the possibilities of new proposals being created and innovative ways of advertising our product and facilities in order to maximise conversion
• Engaging in social media initiatives to attract the wider audience of potential customers
• Lead on the ‘Your Welcome’ initiative ensuring the customer journey is in line with Whittlebury Parks vision
• Recruiting and onboarding new sales colleagues to the expected level of company SOPs
• Producing relevant sales performance & conversion reports as requested by C&E Sales Office Manager and/or Commercial Manager/Director
• To lead & manage newly created telemarketing team, creating weekly reports to support the activities they are doing
• To be an expert in diary management of Whittlebury Park and lead on making the business decision in order to maximise the revenue 

Your background

• A keen attitude to go beyond expectations and deliver exceptional customer service
• Ability to work in a pressurised sales environment with good problem-solving skills
• Excellent attention to detail to ensure all information is accurately entered into the system
• Strong analytical and organizational skills 

Salary

£29,000 - £31,000 per annum dependent on experience.

Benefits

Here at Whittlebury we have a fantastic range of benefits available to our staff. Some of the benefits associated with this role are:

• Free / discounted Golf & Leisure membership*
• Free staff meal on duty
• Cashback on essential healthcare
• Employee awards
• Enhanced pension contributions

*We allow all staff who work a minimum of 40 hours each month to benefit from a complimentary Leisure Club membership

*We allow all staff who work a minimum of 60 hours each month to benefit from a complimentary Golf membership

Discounts on: Food & Beverage - Up to 50%, discounted Spa products and treatments, hotel stays & Virgin experience days.

To apply Email: Or complete the application form below