Receptionist

Job Description

Job context: It is most likely that you will be the first person that our guests will meet, and the first impression that you give effects greatly what they think of the Hotel. Therefore you are expected always to be well presented, to treat the guests in a friendly and professional manner, and to personally assume responsibility for resolving any queries or requests they have.

Scope and purpose of the job

To assist in the organisation, supervision and smooth running of Reception and Reception team, to ensure all guests are treated in the correct manner, and that all Front of House administration tasks are completed in accordance with Company procedures.

About The Role

Primary duties and responsibilities

• Receiving and registering guests on arrival, bearing in mind confidentiality and Data Protection at all times

• Control and processing of advance bookings and reservations.

• Receiving and delivering any guest items

• Compilation of guest billing and payment 

• Daily room allocations

• Confidential storage of all records

• Dealing with any/all guest queries as appropriate

• Provide maximum guest satisfaction at all times

• Cash handling/reconciliation

• To be fully conversant with all facilities and services within the hotel, to be aware of and to anticipate guests needs, and to ensure that all opportunities to increase sales are maximised.

• To be conversant with and to operate all in-house administration procedures (both computerised and manual), and to be able to operate effectively all business equipment required in the operations of Reception.

• To know of the amenities and attractions in the local area

• To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.

• To ensure that a high standard of cleanliness and hygiene is maintained at all times in the Reception area.

• To maintain a high level of co-operation with all other departments in the hotel.

• Answering telephone calls, taking reservations, check-in and out procedures, typing correspondence, up-keep of postings ledger, handling cash and liaising with all departments.

• Communicating effectively with Concierge to deliver/store guest luggage as appropriate

Occasional duties

• To assist and take part in training courses as required.

• To assist Management in the collation and presentation of statistical data and management information.

• Any other duties as required by Management.

Skills Needed

About The Company

Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland.

Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle.

A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.

Company Culture

Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure.

With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality.

Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests.

If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family.

Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.

Desired Criteria

• 6 months hotel reception experience
• Fluent in a 2nd language

Required Criteria

• Welcoming, friendly, helpful demeanour
• Computer literate to include Excel, Microsoft office
• Excellent organizational skills
• Ability to multi task and work under pressure
• Flexible working pattern
• Excellent interpersonal skills
• 6 months reception experience
• Right to work in UK

Closing Date Friday 24th May, 2024