Receptionist - Hotel Receptionist

Owston Hall Hotel & Estate is a growing business with big plans for 2024 and beyond. Currently a 32-bedroom country house hotel with championship golf course, the hotel has plans to develop a brand new state of the art Spa & wellness centre as well redevelopment of all bar, restaurant and function space. As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly nature, excellent communication skills, and ability to provide exceptional customer service will contribute to creating a positive guest experience. If you are organized, detail-oriented, and enjoy working in a fast-paced environment, we would love to have you join our team. Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel, ensuring all necessary information is collected
• Answer phone calls and respond to guest inquiries and requests
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly and effectively
• Maintain accurate records of guest interactions and transactions
• Assist with administrative tasks such as filing, data entry, and reporting

Experience:

• Previous experience as a receptionist or in a customer service role is preferred
• Strong communication skills, both verbal and written
• Excellent phone etiquette and the ability to handle multiple phone lines

Job Types: Permanent, Full-time Ability to commute/relocate: • Doncaster: reliably commute or plan to relocate before starting work (required) Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *