Insurance Broker Insurance Broker

We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. You will take inbound calls from our customers helping them with queries about their existing policies. You'll guide customers through the process to make a change to their existing policy; Using your product knowledge and customer service skills you'll resolve and offer solutions Building rapport and understanding each customer's requirements You will also be required to support customers who are unable to complete our online journey You will make outbound calls to our customers to confirm policies are correct Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options Supporting customers in following the claims process Supporting customers with the cancellation of their policies It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first. It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets and KPIs. The full-time working hours are 37.We'll need you to be available Monday to Friday 9am- 6pm (shift pattern is 9am-5pm OR 10am-6pm). Typically, if you are opting for full time hours you'll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-1pm (when you work a Saturday you'll get the time off in lieu). Training: Training will be held in a local hotel full time for the first 3 weeks and then the role will be mostly remote with Hub days booked in at least once a month. Working From Home You can expect to receive full training and the support until you're fully competent in the role. Your training will be remote based and some on the job - at every stage of the training we'll make sure you're happy and confident with what you've learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you'll also have opportunity to attain accredited industry qualifications.? #