Reservations Agent

*Reservations Agent - London* Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a *Reservations Agent* at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our *fabulous benefits* you will enjoy as a *Reservations Agent* are:
*Salary + service charge*
Pension scheme with company contributions
50% discount in all our restaurants and Spa's across our properties
Team member and Friends & Family rates across our properties
Extensive discounts on our benefits platform
Access to private medical insurance
Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Complimentary laundry*
Free meals on duty
Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
Recommend a Friend incentive
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!


We are currently looking for a passionate *Reservations Agent*, to join our *Reservations Department *on a *permanent *basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
As a *Reservations Agent*, your main duties and expectations for the role will include:
To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable.
To understand and have comprehensive knowledge of Opera system
Action extranets minimum three times a day
To cross sell sister hotels, The Landmark London, K West and The Landmark Bangkok where appropriate
To be fully conversant with all the Hotel and Company's facilities. To establish and maintain a knowledge of the Hotel's main competitors and their pricing
To inform other departments of relevant information regarding bookings in accordance with the departmental procedure. Rely any special or different requests as required.
You will be required to work *40hours* per week, on a shift rota.
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*We are ...*
Best Employer for 2021 at Springboard's Excellence Awards
One of the happiest hotels in London
Earth Check Silver Certified 2023
2 rosettes
Hoteliers' Charter Approved
Preferred Hotels & Resorts member
We are more concerned with what's in the glass, not whether its' half full or empty, so if you feel this *Reservations Agent* role is for you, come and pour some happiness into yours by joining our award winning family today!
*All applicants must be legally eligible to work in the UK*