Apprentice Admin Assistant SPORTSTEST LIMITED

What you will do in your working day

At Sportstest we committed to scientific sports testing technology and you will meet and array of athletes and clients. We have a supportive work environment, opportunities for professional development and being part of a dynamic team dedicated to advancing sports science.

Duties to include - 

Acting as a point of contact for customers, clients or suppliers via email, over the phone or in person

Welcoming visitors to the building, letting the Coaches & Practitioners know the clients have arrived

Organising filing systems and updating office databases

Processing invoices, tracking receipts, inputting expenses and other basic bookkeeping tasks

Arranging travel plans and hotel stays for staff members

Ordering new office equipment, such as stationery, printer refills or staff uniforms

Letting management know if any supplies are needed for housekeeping

Scheduling office meetings between team, when required 

Responding to questions and requests for information

Communicate effectively and accurately with a wide range of people, via email, phone and other social media platforms

Accurately transcribe messages and record information over the phone or in person 

Data entry 

Use basic accounting software such as QuickBooks or Xero to generate invoices and receipts 

Use scheduling software and workflow programs, including Google Calendar, Outlook, Trello and others 

Knowledge of human resources procedures, such as entering payroll information and keeping personal employee information confidential

Accurately booking in clients for the correct service under the correct staff member

Ensuring client portal are updated with their information

Ensuring Clients have paid for their services in a timely manner and invoices and pretest information is sent out

Ensuring we retain customer retention in getting them to rebook either before they leave or by following up

Checking Google for reviews and responding

Supporting with content for Social Media accounts and ensuring posts go out throughout the week

The training you will be getting

• Business Admin Level 3 apprenticeship standard qualification
• Functional Skills maths and English level 2, if required
• In-House systems training

What to expect at the end of your apprenticeship

• A full time position with the company