Customer Service Advisor

Customer Support Advisor (IT) Customer Support - Operations Swindon- Hybrid options Band C: £25,637

Do you have a passion for Customer Service and IT?

Do you enjoy speaking to customers to resolve their queries?

If so, we would like to hear from you.

What is a Customer Support Advisor at UKSBS?

Our Customer Service Advisors are at the centre of what we do and heart of the business. The team are the first point of contact for our customers and clients when they can't find answers themselves. They rely on us to give them support when needed to resolve their queries right first time.

Here at UK SBS we are proud to deliver high quality corporate services where we provide human resources, payroll, finance, IT and procurement services as well as expertise to our public sector partners.

Our staff are very important to us and we always try to go the extra mile to look after them. We can offer flexible and family friendly working arrangements, great benefits including generous annual leave, supportive and inclusive work environments, and opportunities to learn and grow your career with us.

Our friendly Customer Support teams have a passion for great customer service and are often the first point of contact our customers have with our organisation. We are busy every day answering a variety of queries which could be anything from an enquiry about booking annual leave on our Oracle systems to a broken laptop, and everything in between! Don't worry though, you won't be expected to solve all the queries on your own we will be there to help and support you.

Our Customer Services Advisors help our clients both on the phone and using remote support tooling, using ServiceNow to track our contacts. We work a mixture of part time and full-time hours across a 37-hour week. The phone lines are open from 8:00 - 6:00pm so we operate shifts with start times between 8:00 - 10:00 am and finishing between 4:00 - 6:00pm. We have a number of vacancies available, offering full time or part time hours on permanent contracts.

Polaris House in Swindon has access to an on-site nursery and a subsidised canteen. We also have free on-site parking, cycle to work schemes and have a bus stop and train station right outside the reception area.

Previous experience, especially in IT support, would be of value but what is more important to us is a positive attitude, a real interest in helping our customers and a desire to deliver excellent customer service.

What we're looking for:

• We are looking for enthusiastic people who have an ability to actively listen, empathise and work with customers to find solutions, with a keen interest in understanding and resolving technical queries
• Having great customer skills means being passionate about interacting with people and enjoying what you do every day
• Work can be varied as we support both the Oracle ERP systems and thousands of Windows laptops so having an ability to learn at pace and absorb new technical information is critical
• Sometimes calls can be complex so you need to be resilient, curious and have a ‘can do' attitude. Demonstrable skills in fact finding, analysis and problem diagnosis will really help
• You'll also need to be an excellent communicator and work with colleagues across the business, within Operations, the IT pillar, and elsewhere
• Good computer literacy, especially technical experience of working with current levels of the Microsoft Office suite, and potentially experience of working with Call logging systems such as ServiceNow/Remedy etc, Active Directory, Azure, Exchange, and other IT system management tooling
• Maths and English GCSE's grades A-C (or equivalent qualifications) or proven work experience

Being part of Customer Support Services means you'll be joining a supportive, friendly and engaged bunch who work together to deliver great customer services. Although previous experience in a similar environment would be of value, what is most important to us is a positive attitude, a real interest in helping our customers and a desire to deliver first class customer service.

For more information on the role and our benefits click here

For additional information and a confidential discussion please contact our Recruitment Team at

We are an inclusive and Disability Confident employer and welcome all applications. To find out more, click here.

Closing date for applications is midnight on Tuesday 4th June 2024. Interviews are scheduled for: w/c 10th June 2024. We reserve the right to close the vacancy early if we receive suitable applications.

Only online applications are accepted in the form of an up-to-date CV. If you are unable to apply online or do not wish to create an account but would still like to apply for a specific role, please contact our Recruitment Team at .

UK SBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you!

We are UK SBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

For more information on UKSBS, please visit