IT Officer - CRM Solutions

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Share your subject matter expertise and technical ability to drive the use and improvement of our CRM data base.

The Role

Position Title:

IT Officer – CRM Solutions

IT Officer - CRM Solutions

03 June 2024

Share your subject matter expertise and technical ability to drive the use and improvement of our CRM data base.

The Role

Position Title:

IT Officer – CRM Solutions

Contract Type:

This position is being offered in a full-time capacity. Part-time will be considered for the right applicant (minimum 3 days per week).

Location:

Kingswood, NSW (hybrid work opportunities may be considered upon application in line with our Work from Home Policy).

Remuneration: 

From $87,505.66 to $93,734.37* (potential maximum grossed up salary equivalent ($95,881 – 102,109 **)
*Dependant on skills and experience
**Based on NFP salary packaging tax benefits (which may be subject to criteria)

About:

• Play a pivotal role in the management and administration of our CRM system.
• Work with subject matter experts to provide solutions for key business initiatives.
• Provide onboarding, training and guidance to our staff related to Dynamics 365.

With the completion of a new five-year strategic plan (2024-2029), the Information Technology (IT) team will focus on business integration, engagement, guidance, and transformation to support the organisation’s strategic objectives. The IT team’s philosophy is to work with the business to explore and implement innovative technology solutions that add business value. We have a proactive and agile approach, and we are an internal strategic business partner for the business. The IT Officer plays a key role in supporting, managing, and administering our organisation’s Dynamics 365 CRM System. This position will be the subject matter expert for the business by providing technical support, guidance and direction on integration, infrastructure, and complex reporting requirements. As part of this role, you will be responsible for ensuring all staff are onboarded, trained, and supported in their use of the CRM system. You will play an integral role in ensuring that the CRM is regularly updated in line with organisational requirements whilst providing insights, data analysis and reporting to inform future program initiatives. To be successful in this role, you will need experience in project management as CRM and IT projects will form a key part of this role.

Selection Requirements:

Essential

• Functional and technical knowledge and experience with CRMs, ideally in the not-for-profit sector.
• Demonstrated experience providing specialist and technical advice to maintain a CRM system and troubleshoot technical issues.
• Experience in the development and maintenance of CRM systems (e.g., Dynamics 365 or Salesforce).
• Demonstrated ability to identify and analyse critical issues, problem solve and provide solutions in a business environment.
• The ability to take responsibility for role deliverables and assigned tasks, demonstrate autonomy and expert judgement within area of expertise whilst working both independently and as part of a team under the direction of the Program Manager. 
• Demonstrated strong organisational and time management skills with a high level of attention to detail.
• Project management experience and/or exposure including the ability to develop project outcomes in line with stream and team timelines and with consideration to multiple inputs.

Desirable

• Experience implementing information management policies and ensuring CRM compliance with information security requirements and standards.
• Knowledge and experience working with Microsoft Dynamics 365 including strong functional knowledge and experience of core product offerings and platform.
• Degree in Information Technology, a related field, or similar practical experience (3 years minimum).

About the Organisation

We are an organisation with a great workplace culture and a vision to improve the health and wellbeing of the people in our community. Our annual, independent staff surveys for the last 5 years have rated us as a ‘truly great’ place to work. Our mission is to empower general practice and other healthcare professionals to deliver high-quality, accessible, and integrated primary healthcare that meets the needs of our community.

At #TeamWentworth: 

• We are a TEAM of like-minded professionals who share the same values.
• We are committed to the improved health and wellbeing of the people in our community.
• We are committed to creating a diverse environment and are proud to be an equal opportunity employer (EEO).
• Aboriginal & Torres Strait Islander peoples are encouraged to apply.

Benefits #Wentworth: 

Wentworth Healthcare offers additional benefits to our employees, these include:

• Hybrid work opportunities may be considered in line with our Work from Home Policy.
• Not for profit Salary Packaging taxation benefits including up to $15,900 for living expenses and $2,650 for meal and entertainment (which may be subject to criteria).
• 3 Days Christmas Shutdown Leave (in addition to 20 days Annual leave).
• Up to 2 days Family and Community Leave and 1 day Wellbeing Leave per annum (in addition to 10 days Sick/Personal Leave).
• Generous support toward professional development.
• Free onsite parking.
• Modern, innovative office building with ample natural light and surrounded by landscaped parkland.

For more information about Wentworth Healthcare, please visit:

How to Apply

Please review the Position Description and complete the form below to apply. What we need from you:

• A cover letter
• Your CV
• Your answers to the selection requirements (specified above)

Please note:

• Applicants who do not apply via the above specified method will not be considered.
• Applications will only be considered if they address the selection criteria.
• You must have the right to live and work in Australia (VEVO checks will be conducted to confirm your eligibility to work in Australia).
• Only shortlisted candidates will be contacted.
• No recruitment agencies please.
• As part of our COVID-19 Vaccination Policy, Wentworth Healthcare strongly encourages all employees to be vaccinated.

Selection process

• A selection panel will assess your application against the criteria stated above. 
• Applicants selected for an interview will be contacted by phone.
• Following the interviews, reference checks and Criminal Record Checks will also be undertaken. 

If you have any questions, please contact Human Resources on 02 4708 8100. Applications close: 14 June 2024
Position Applying For* First Name* Last Name* Address* Phone* Mobile Email Date available to commence work* What are your working rights in Australia?* Full work rights (Australian citizen or permanent resident) Temporary work rights with no restrictions Temporary work rights with restrictions I require sponsorship Do you identify as an Aboriginal and/or Torres Strait Islander? Yes No

Conflicts of Interest

Have you ever worked for this organisation as an employee or as a contractor/commissioned service provider?* Yes No Are you related to or in a relationship with any employee currently working for Wentworth Healthcare, OR any person you know to be providing a service funded by Wentworth Healthcare?* Yes No If you are the successful candidate for this position, do you intend on having secondary employment* Yes No

Work Health & Safety

Do you have a pre-existing injury or medical condition that would affect your ability to perform the requirements of this position* Yes No

Application Information

Upload covering letter* Upload CV* Upload Selection Criteria Statement* Please confirm you are an individual job seeker and not a recruitment agency representing a job seeker Yes, I am an individual job seeker How did you find out about this position? Nepean Blue Mountains PHN website Seek website Ethical Jobs website Facebook Word of mouth Other

Disclaimer *

I declare that the information given is true and correct. I understand that inaccurate, misleading or untrue statements or knowingly withheld information may result in termination of employment. I understand that a police check will be conducted as part of the recruitment process. If I hold a visa, I consent for Wentworth Healthcare to check my visa details through Visa Entitlement Verification Online (VEVO)* I have read and understood that this disclaimer and I confirm that all the information I have provided is true and accurate.

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We acknowledge the traditional custodians of the Darug, Gundungurra, Wiradjuri and surrounding countries on which we work and pay our respects to Aboriginal Elders, past, present and emerging. We are committed to Closing the Gap and undertaking actions that further reconciliation.