Support Coordinator

Your role and responsibilities

This role is part of the Rough Sleeper Project, funded by the Department for Levelling Up, Housing and Communities.

We are looking for an Outreach worker to locate and engage with people sleeping rough within the Ipswich boundary and offer initial support to encourage them into services and to move off the streets into appropriate accommodation.

You will have experience of working with people who are homeless or rough sleepers or those who have complex needs such as alcohol or substance use, mental health issues, a history of trauma and/or offending/antisocial behaviour.

Ideally you will be familiar with working with statutory and voluntary agencies and be able to find creative ways to engage with people.

You must also be able to assess and manage risk and work independently (the role will involve lone working), using your own initiative, and work as part of a team.

Please refer to the Person Specification, which is part of the application pack, for more details.

About us

ihAg is a busy local charity supporting people who are at risk of, or are experiencing, homelessness.

The Advice Team provide a daily point of human contact, and support people with the huge range of practical and emotional issues they can face if they are currently homeless, or at risk of losing their home. The Chapman Centre is a homelessness hub for social interaction, practical support and advice.

ihAg is committed to safeguarding and promoting the welfare of people with additional vulnerabilities and expects all staff to share this commitment. Please note that this post is subject to an enhanced DBS check.

This is an exciting opportunity for an individual to join our hardworking and dedicated Advice Team.

At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff.

To find out more:

For an informal discussion only, please contact Hayley Kendall on .

How to apply:

Please visit our website: for an application pack More information can be found on our website and social media about this role and ihAg’s work in general. Complete the application form, ensuring you address the points in the person specification, and send it with your CV to Janice Hubbard, Business Support Co-ordinator, at:

Please read the job description (pdf) and complete an application form (docx) .

Closing date: midday, 23 May 2024.
Interview date: 30 and 31 May 2024.