Logistics Delivery Administrator

Founded in 2004, Rapha exists to inspire the world to live life by bike. We believe that cycling has the power to improve people’s lives but as well as enjoying it for what it is today, we are determined to change cycling and open it up to more people so that they too can discover the joys of riding a bike. As B2B Logistics Coordinator at Rapha, you will become part of a team that manages the end to end deliveries to customers. In this role, you will be working closely with the wider Logistics, wholesale, retail and Customer Service teams across Rapha, assisting to build a Logistics function that provides outstanding customer service whilst remaining commercially viable. Supporting the rest of the Logistics department, you will support in achieving the brand and departmental strategy. The role: Analysing You will provide analysis of B2B performance (Retail and Wholesale) vs forecast, providing recommendations where appropriate. Oversee all B2B KPI reporting end to end, from 3PL through to carrier. Provide cost analysis of final mile deliveries for all B2B orders. Reacting Provide support for Rapha pop-up events, working closely with the retail team and 3PL partners. Produce commercial invoices where required for time critical shipments. Ensure that all B2B orders meet all customs compliance requirements. Managing You will manage and engage closely with the 3PL teams, ensuring orders are being processed on time in full. Coordinate with the Wholesale team and 3PL to ensure shipments are meeting all ‘Value Add’ requirements. Provide support and solutions for potential system changes that would improve the wholesale process, allowing the business to grow. Resolve and troubleshoot problem orders throughout the full order and delivery process. Oversee 3PL B2B inventory, reporting on weekly and monthly stockholding. Forecasting ~ Ownership of all Retail and wholesale forecasts with 3PL’s, reporting back to retail, wholesale and logistics teams on performance vs forecast. Motivating ~ Take responsibility for building an effective and motivational team environment. The Candidate: Approximately 1 years’ experience in Logistics International shipping experience desirable Knowledge of customs and cross border commerce Retail operations experience Strong analytical, numerical and Excel skills Great interpersonal and communication skills Strong organisational skills and a get the job done mindset The ability to work under pressure and take on constructive criticism Flexibility and enthusiasm The ability to bring your A game and work to strict deadlines A proactive approach to problem solving Working at Rapha We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer. Flexible working hours Support ad-hoc remote working during the week Free barista coffee and Thursday afternoon social drinks in the office Monthly department social events and quarterly office social away days We offer a flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle to cycling through our Getting Started Scheme. We offer all our employees a 50% apparel discount An annual clothing allowance Free membership to the Rapha Cycling Club Company Pension Scheme Enhanced Parental Leave