Ocean Freight Forwarding Apprentice DHL GLOBAL FORWARDING

What you will do in your working day

An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of Freight via Air, Ocean, and/or Road. This can include Exporting and Importing Goods from and to the UK and across the World. The main focus will be working in the Ocean Freight Department.

Key Activities can include:

• Develop relationships with customers (internal/external
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
• Work with DGF departments on Ocean or Air freight planning and coordination
• Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
• Liaise with overseas offices on Ocean or Air freight planning and coordination
• Maintain mandatory milestones through the Company's Freight Forwarding system
• Use Company systems to create, manage and maintain the movement of freight
• Update the Company’s customer complaints system with all required inputs
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.
• Contribute to the ‘First Choice’ continuous improvement program

The training you will be getting

International Freight Forwarding Level 3 Apprenticeship Standard qualification:

• On the job training delivered by the employer
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
• Allocation of an apprenticeship delivery coach who will carry out regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 6 hours off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps

What to expect at the end of your apprenticeship

The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role.