Retail Parts Advisor Apprenticeship Mercedes-Benz European Logistics Centre

What you will do in your working day

• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock control/management
• Processing warranty claims and payment
• Identifying parts
• Business development/planning
• Marketing and visual merchandising
• Forecasting and budgeting
• Managing logistics including organising and arranging deliveries

The training you will be getting

• You will learn the key principles, practices and skills that underpin the role
• You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations
• Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
• Functional skills in maths and English (if required) 

What to expect at the end of your apprenticeship

• Parts Process Specialist
• Parts Supervisor
• Parts Manager
• After Sales Manager
• May lead to Sales Executive (Level 4 qualification)