IT Support Engineer

Job Title: IT Support Engineer - SC CLEARANCE REQUIRED

Breakfix work/Tech bar Breakfix work/Tech bar

Location: Belfast

Contract: 12 months initially with likely extension

Pay Rate: £24.18 per hour

What you'll do

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements
• Escalate issues in line with company processes to ensure customer demands are met
• Able to communicate on issues to meet business and customer requirements to avoid escalations
• Provide customer service to internal and external customers to ensure consistent experience
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
• Ensure Department/Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures
• Keep skills up to date with IT industry standards as appropriate to the role/contract.

What you'll need

• Proven experience in IT Service environment
• Ideally certified in appropriate technologies, Dell and Windows to support business strategy
• Flexible approach to work, covering sites remotely as well as occasional visits to Scotland
• Demonstrates analytical and systematic approach to resolving complex problems and assignments
• Demonstrates ability to engage and influence on issues at all levels both internally and customer facing
• Works under general supervision
• Uses discretion
• Able to define and follow instructions and procedures
• Demonstrates an organised approach to work
• Proven ability to work under pressure and to tight deadlines.
• Routine administrative skills
• Demonstrates effective interpersonal, literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

How to apply?

Send a CV to (see below)

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.