Service Delivery Manager - Hiring Fast

We are on the lookout for a confident Service Delivery Manager to join our dynamic team at Elevation Recruitment Group in Aberdeen Scotland
Growing your career as a Full Time Service Delivery Manager is a great opportunity to develop competitive skills.
If you are strong in persuasion, critical thinking and have the right drive for the job, then apply for the position of Service Delivery Manager at Elevation Recruitment Group today!

Service Delivery Manager Aberdeen  £50,000 - £55,000  Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen.  This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers 24/7.  Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement.Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met.Report on service level performance and identify areas for improvement.Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the strategic objectives of Operations are met.Continuously improve project delivery processes to increase efficiency and customer satisfaction, identifying opportunities for additional work, variations, and ways to improve on delivery margins.Key Skills: Proven experience as a Service Delivery Manager or in a similar role.Strong understanding of IT service management frameworksExperience and good knowledge of Aveva PIPrevious experience as a Snr Support Engineer, Programme Manager or Service Delivery ManagerPrevious experience working within Systems Integration

Benefits of working as a Service Delivery Manager in Aberdeen Scotland:

● Learning opportunities
● Opportunities to grow
● Advantageous package