Service Delivery Manager ( home-based) - Hiring Fast

We are searching for a capable Service Delivery Manager ( home-based) to join our incredible team at Nine Twenty in Glasgow Scotland
Growing your career as a Full Time Service Delivery Manager ( home-based) is a great opportunity to develop competitive skills.
If you are strong in persuasion, creativity and have the right mindset for the job, then apply for the position of Service Delivery Manager ( home-based) at Nine Twenty today!

Key to success will be customer engagement aiding stronger customer relationships in turn improving customer loyalty. The day-to-day responsibilities will be ensuring service levels are met and all customer queries are acted upon in a timely manner, development of Service Reviews and increasing / developing customer feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific reporting and KPI's to enhance the overall service level. Service Management * Builds deep and trusted relationships with the customer, at all levels and is seen as the go to person in relation to all service delivery matters. * Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems * Monitor the success of new Services and Changes to ensure we are meeting the required standards. * As owner of the escalation process the Service Delivery Manager will take ownership of * Analyse service incidents, looking at performance metrics, trends and root cause * Deliver customer service reviews remotely and at customer premises * Promotion of new services offered * Growth of Total Contract Value for assigned customers Develop new and existing service review documentation * Utilise customer feedback to develop business or customer specific KPI's to enhance service delivery * Initiate and facilitate contract renewal discussions * Provide customer quotations for additional services as required * Continuously improve the customer experience by challenging the team to enhance and innovate existing services to meet the ever-changing customer needs Provide service improvement plans for management review Excellent customer service skills * Excellent computer skills to analyse data and create reports * Service Delivery or Project Management qualifications would be beneficial but not mandatory 31 days annual leave, 4 x Death in Service Benefit, Contributory Pension Scheme (5% Employer, 5% Employee) Apply now for an immediate interview #J-18808-Ljbffr

Benefits of working as a Service Delivery Manager ( home-based) in Glasgow Scotland:

● Company offers great benefits
● Advancement opportunities
● Advantageous package