12 month FTC Customer Service Advisor

Customer Service Advisor – 12 month FTC
Bedford
Hours 37.5 hours Monday – Friday (08:00 - 16:00, 09:00 - 17:00 and 10:00 till 18:00 - Variable shifts)
Salary - £26,265.00
Our client is a prominent leader in supply chain solutions, providing exceptional logistics.
The role's primary responsibility is to address and resolve Customer Service queries from a portfolio of Key Accounts, primarily through phone and email communication. This involves investigating issues, identifying root causes of service failures, and ensuring prompt resolutions. The individual will collaborate closely with the Internal Key Account Manager and team to advocate for the customer and consistently exceed expectations. All interactions will be meticulously recorded in the CRM system to maintain traceability. Timely resolution of queries is critical to avoid any potential impact on patient care due to service delays or failures.
Duties included in this role…

• Managing orders from initial receipt to successful delivery
• Handling telephone and email enquiries, ensuring prompt resolution
• Liaising with operations teams to guarantee seamless delivery
• Investigating and resolving queries such as late deliveries and uplift requests
• Processing export paperwork for returns and liaising with logistics teams
• Keeping clients informed of order and query statuses
• Supporting service improvements by identifying root causes of issues
• Occasionally assisting in the picking and despatch of life-saving products

What our client is looking for in the successful candidate…

• Previous customer service experience (ideally in logistics, healthcare, or service provision)
• Strong communication skills, both written and verbal
• Professional and courteous telephone manner
• Excellent organisational skills and ability to prioritise workload
• Attention to detail with strong data entry and accuracy skills
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office
• A proactive, problem-solving mindset and a passion for great customer service

Benefits included…

• Onsite Gym/Discounted PureGym membership
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Upto 4% Employer Pension Contribution
• 2x DIS
• Access to Simply Health
• 24/7 GP, Physiotherapy and Counselling through our EAP service
• Cycle to Work Scheme
• Access to MyRewards a benefits platform