1st Line IT Admin Support

We are looking for a 1st Line IT Admin Support to join our IT team on an initial 3 months fix term contract. You will provide first-line IT administrative support, triage service desk tickets, and manage colleague onboarding and offboarding activities while ensuring a positive user experience and timely resolution of routine IT requests.

This is a full-time role, requiring 37.5 hours per week, working in our Gloucester office, on a 3 months fix term contract basis with the possibility of potentially becoming permanent.

Key Responsibilities

Service Desk & Ticket Management

• Monitor and triage incoming IT support tickets.
• Resolve basic first-line technical queries.
• Escalate complex issues to the appropriate IT specialists.
• Track ticket progress and ensure users receive regular updates.
• Maintain accurate service desk records.

Joiners, Movers & Leavers

• Coordinate IT onboarding for new starters.
• Support Microsoft 365 administration, including user management, licensing and mailbox administration
• Set up laptops, peripherals and mobile devices.
• Ensure all system access is provisioned before start dates.
• Manage offboarding activities, including account deactivation and equipment recovery.
• Support internal role changes and access amendments.

User Account Administration

• Create and amend user accounts across business systems.
• Reset passwords and support account lockout requests.
• Manage distribution lists and shared mailboxes.
• Maintain user permissions in line with company processes.

General IT Administration

• Maintain IT asset registers.
• Record hardware allocation and returns.
• Assist with software licensing administration.
• Coordinate equipment deliveries and collections.
• Produce basic reporting on ticket volumes and service levels.
• Follow IT security policies and procedures.

Colleague Support

• Answer routine IT queries via Ticket and Telephone.
• Provide guidance on common applications and systems.
• Assist colleagues with Microsoft 365 issues.
• Support meeting room and conferencing technology where required.
• Deliver a professional and customer-focused support experience.

Ideal Candidate

• Previous Service Desk or IT Administration experience.
• Strong customer service skills.
• Good knowledge of Microsoft 365.
• Organised and detail-oriented.
• Able to manage multiple priorities.
• Comfortable working independently with clear escalation routes.
• BC (Business Central) knowledge/skills desirable but not mandatory.

• Salary is up to £30,000/annum pro-rata depending on experience and skills

• ️ Free parking on-site
• Free gym access on-site
• ☕ Unlimited coffee and tea throughout the day
• Free fresh fruit and cake daily
• Subsidised meals - breakfast and lunch
• Opportunity to work with a passionate team
• Generous colleague discount - 40% off to spend in store or online
• Employee Assistance Programme
• Friends and Family Referral Scheme
• ️33 Days Annual Leave (including bank holidays) pro-rata
• ️ B Corp certified company committed to ethical practices and sustainability
• A company recognised as a Great Place to Work for 5 consecutive years
• Disability Confident Leader

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do. 

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. 

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.