1st Line - IT Service Desk Analyst - London/City

Are you a customer-focused 1st Line IT Support professional who genuinely enjoys helping people?

1st Line Service Desk Support Analyst (HALO)

£30,000pa to £35,000pa + Excellent Benefits & Career Progression

London | City | Prestigious Investment Management Firm | Microsoft Environment

Hybrid Working is 3 x Days per week in the City Office are Essential

One of the UK's most respected wealth management and investment firms is seeking an enthusiastic, presentable, professional 1st Line Service Desk Support Analyst to join their highly regarded IT team in London.

This is an opportunity to work within a premium financial services environment where exceptional customer service, communication skills and professionalism are just as important as technical ability.

You will be the first point of contact for users across the business, delivering outstanding 1st Line support whilst providing technical conduit capabilities toward 2nd Line assistance where required.

Working within a modern Microsoft-centric environment, you'll play a key role in ensuring the firm's IT services operate smoothly across multiple UK office locations.

What You'll Be Doing:

Providing 1st Line to internal & remote users
Logging, managing and resolving incidents via the HALO Service Desk platform
Supporting Microsoft 365 applications and services
Supporting Windows 10 and Windows 11 environments
Supporting Desktop, Laptops and Remote Devices
Managing and supporting Azure AD / MFA Entra ID user accounts and access
Troubleshooting hardware, software, networking and mobile device issues
Delivering exceptional customer service to users at all levels of the business
Assisting with technology improvements and service enhancements
Supporting users across the London offices and remote UK offices
Participating in an on-call rota and shift-based support modelEssential Skills & Experience:

Previous experience within an IT Service Desk or IT Support environment
Experience using a Service Desk / ITSM ticketing system (HALO experience advantageous)
Strong Microsoft 365 administration and support skills
Windows 10 & Windows 11 support experience
Supporting Desktop, Laptops and Remote Devices
Managing and supporting Azure AD / MFA Entra ID user accounts and access
Basic networking knowledge
Mobile device support experience
Excellent communication and customer service skills
Strong troubleshooting and problem-solving ability
Ability to remain calm and effective under pressure
ITIL Certification desirableWhat We Are Looking For - This role will suit someone with a Strong Service Ethic, Communication (Listening), Empathy and Professionalism.

Takes pride in delivering exceptional customer service
Communicates professionally and confidently with users at all levels
Demonstrates empathy, patience and a genuine service ethic
Is proactive, organised and solutions-focused
Goes the extra mile to ensure issues are fully resolved
Enjoys working within a high-performance professional environmentWorking Pattern - Shift Rotation:

Early Shift: 7:00am - 3:00pm
Late Shift: 9:30am - 5:30pm
Plus, participation in a (paid) weekend on-call support rota.If you're looking to develop your IT support career within a highly respected investment management organisation that values professionalism, service excellence and technical expertise, we'd love to hear from you.

To Apply now call Experis IT on (phone number removed)

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Only candidates based in UK and eligible to work in UK are allowed