1st line IT support

1st Line IT Support

Wimbledon/ London based (Initially 2 days on site / 3 days from home - then from April 2026 fully on-site)

The candidate will provide these services to the end customer:

• End-user device support (Windows/Mac desktops/laptops) 160 users

• Printer and peripheral troubleshooting

• Network patching and basic networking fixes

• Software installation and basic troubleshooting

• New user setup, movers and leaver offboarding

• Asset Management

• Ticket triage and escalation

Candidates will need to have:

• Level 3 Apprenticeship /or other certifications

• MS/AZ 900 certifications ideally

• At least 1+ years field experience

• Familiarity with ticketing systems (Halo PSA, Autotask, Service Now etc).

• Familiarity with RMM tools like (Datto RMM, Ninja RMM etc)

• Has strong communication skills

• Work well under pressure

Successful applicant will enjoy:

• A fantastic culture of our client, winning awards for best places to work

• Their new office being redesigned

• Fantastic opportunity to start from the ground up with this client, and ultimately running their entire IT operation

• Fully supported by our 2nd and 3rd Line team

• Training and certification programme

For more information please apply asap

Edward Mann acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.