1st Line IT Support

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. 

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.  

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

Job Title: IT 1st Line Support Analyst

We’re looking for an experienced IT 1st Line Support Analyst to join our fast-paced, collaborative IT team. You’ll be the first point of contact for technical issues, resolving most incidents on first contact and delivering excellent customer service.

Key Responsibilities:

• Provide 1st line support for IT incidents and service requests.

• Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.

• Troubleshoot video conferencing tools (Logitech, Teams).

• Log and track issues using ITSM tools and escalate when needed.

• Support onboarding, training, and IT hardware lifecycle (procurement to disposal).

• Maintain asset records and conduct regular audits.

• Assist with IT projects and system improvements.

Requirements:

• Previous 1st Line IT support experience in a medium to enterprise environment.

• Strong knowledge of Windows 11, Microsoft 365, and common hardware.

• Excellent troubleshooting, communication, and documentation skills.

• Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).

• Full UK driving licence.

Benefits:

• Health Cash Plan

• Life Assurance

• Pension Scheme

• Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.

• Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.

• Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.