1st Line IT Support Technician

1st Line IT Support Technician, Woodstock, £24k - £25k plus benefits:

A leading Managed Services Provider based on the outskirts of Oxford is looking to recruit a 1st Line IT Support Technician to work in their client’s stunning rural office location. As part of a team of dedicated technicians, you’ll be providing 1st Line Support to over 1000-1250 users covering cutting edge hardware, software and infrastructure technologies.

The role:
The 1st Line IT Support Technician will provide support to a diverse group of over 500 users, responding to incidents and requests in line with company SLA’s.  You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated as you progress.  You’ll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure based technology.

About you:
The successful 1st Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times.  You’ll possess a logical approach to problem solving and will already be experienced in a similar role.

Essential skills:

• Windows 7/10, MS Office 365/2013
• Active Directory administration
• Incident Management Tools e.g. Cherwell, Remedy, Assyst
• Desktop/laptop hardware

  
Desirable qualifications: 
Any of the following: ITIL Foundation, Microsoft certifications, CompTIA A+
  
What’s in it for you?

• Competitive salary, £20k - £25k depending on experience
• Stunning office location in rural Oxfordshire
• Part of a well-established team of technicians in a relaxed environment
• 21 days’ holiday per year plus bank holidays
• Pension scheme
• Childcare vouchers scheme
• On-site parking
• Free tea & coffee

If you want to make a move into a more technical environment then I highly recommend that you apply to this role.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.
  
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).