1st Line IT Support Technician - Hull

1st Line IT Support Technician (Hybrid) - £23,000/£24,000 per annum - Hull

Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line support technician to join their team.

I'm looking for a proactive and customer-focused IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you'll be responsible for providing first-line technical support to end users across multiple systems and environments.

You'll be supporting Windows desktops, Microsoft 365 environments, and network infrastructure while occasionally working with MacOS, Linux, and mobile platforms. Every day brings new challenges and as the company grows, so will your opportunities for development and career progression.

Key Responsibilities

• Deliver remote and occasional onsite IT support to customers
• Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking
• Install, configure, and troubleshoot Microsoft Office 365 applications and services
• Manage your workload using our internal ticketing system
• Take customer calls, raise and update support tickets, and ensure timely resolution
• Liaise directly with users to understand and explain technical issues clearly
• Maintain SLA compliance and ensure high levels of customer satisfaction
• Contribute to documentation and internal knowledge sharing.

Essential Skills and Experience

• Strong, methodical problem-solving abilities
• Excellent communication and interpersonal skills
• Solid understanding of Windows desktop operating systems and troubleshooting
• Hands-on experience installing and supporting Microsoft Office 365 products
• Good working knowledge of TCP/IP, Ethernet networking, routing, and firewalls
• Strong customer service orientation and ability to work well with end users

Desirable Skills

• Experience supporting Apple MacOS and iOS devices
• Familiarity with Linux and Android operating systems
• Experience with remote support tools (e.g., TeamViewer, AnyDesk
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified)

The Package:

If successful our client is offering a salary of £23,000 - £24,000 per annum, favourable holiday allowance, 2 days hybrid working after probation, ongoing development and training plus many more.

How to Apply:

If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

INDGH