1st Line ServiceDesk Engineer

1st Line Service Desk Engineer, North London, £32K

Nigel Frank are working with a leading business in North London that is investing in its technology function and looking to add a 1st Line Service Desk Engineer to the team. This role is a key part of ensuring smooth day-to-day IT operations, supporting a diverse range of users, and delivering an excellent customer experience. This position will require you to be on-site 5 days per week and they are looking to add to the team due to internal promotion.

The position offers exposure to a broad range of technologies and the chance to grow your skills across device support, Microsoft 365, infrastructure, and networking. It's an ideal opportunity for someone with a passion for IT support who enjoys problem solving, working with people, and learning in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for IT issues, providing technical support to end-users.
• Troubleshoot and resolve problems across Windows and macOS devices.
• Support mobile device management tools (e.g., Intune or Jamf).
• Assist with Microsoft 365, Azure Active Directory, and on-premise infrastructure.
• Monitor and manage tickets through the IT service desk system.
• Provide basic networking support (Wi-Fi, DNS, DHCP, VPN) with training provided.
• Use remote support tools to deliver effective assistance where needed.

Key Experience & Skills:

• Some prior experience in IT support, or a strong interest in developing a career in this area.
• Confident troubleshooting technical issues, with a willingness to learn new tools and systems.
• Basic knowledge of Microsoft 365, Active Directory, or IT infrastructure.
• Familiarity with IT ticketing systems; ServiceNow experience is an advantage.
• Strong interpersonal skills - able to explain technical problems in simple terms.
• Calm, patient, and professional under pressure, with strong time management.
• A proactive, problem-solving mindset with an eagerness to develop skills further.

If you're interested in this exciting opportunity, please reach out to Evie Ellson at + or email your latest CV to