1st Line Support

Role: 1st Line Support
Location: Crawley
Hours: Monday - Friday, 9:00am - 5:30pm
Pay: £24,000 per annum

An excellent opportunity has arisen for a 1st Line Support to join one of our longstanding clients, an excellent business in Crawley.

The Requirements:

• Minimum of five GCSEs (or equivalent) at Grade C or above.
• Strong communication skills, particularly in handling client support calls.
• Ability to analyse complex information and manage tasks effectively.
• Self-motivated, able to work independently and within a team.
• Proficiency in Microsoft Word, Excel, and Publisher.
• Ability to commute daily to Crawley, West Sussex.

Desirable:

• Further education in engineering or IT.
• Experience in a similar IT support role.
• Knowledge of Managed Print Services (MPS) software and document workflows.
• Familiarity with supplier portals and CRM systems.
• Microsoft associate certifications.
• A valid manual driving license.

The Role:

• Learn and apply service desk processes and best practices to ensure a high-quality client experience.
• Develop expertise in IT and print hardware/software, assisting with installations, troubleshooting, and vendor escalations to resolve issues efficiently.
• Coordinate the supply and timely delivery of managed print consumables.
• Participate in technical training sessions, following a structured learning plan, and keeping product knowledge up to date.
• Provide on-site client support when required.
• Undertake additional tasks as assigned by management, adhering to company policies, including employee guidelines, operational procedures, and health & safety standards.
• Support ad hoc projects as needed to contribute to business objectives.
• Responsibilities may evolve over time, and additional duties may be assigned within the role's scope and level.

If you're keen to join an exceptional team who can offer an excellent working environment and career progression, then please apply to this 1st Line Support role below or call Jamie Watson on between 9:00am - 5:30pm.