1st Line support

Your new company

This Facilities Management company is looking to add a 1st line engineer to their service desk. The role is based at their head office north of Salisbury, so you'll need your own transport, but free parking is available.

Your new role

As a member of the IT Service Desk team, you will provide technical support to the client's users, mainly over the phone but sometimes in person, ensuring they stay productive. The company values your growth and offers ITIL V3 and CompTIA+ certifications to help you develop your skills. This is a wonderful chance to grow and expand your expertise.

What you'll need to succeed
You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

• Proficient in Microsoft operating systems and applications, including Microsoft Office 2016+ and Windows 10.
• IT support experience in a distributed / hybrid multi-office environment.
• IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as 'first time fix', trend analysis).
• Experience of hardware and software refresh initiatives, including provisioning of end-user devices.
• Experience with device configuration management tools.
• Problem Management (including Root Cause Analysis).

What you'll get in return
With a salary of up to £35,000 and a generous benefits package, including access to industry-leading training and certifications, a good pension, and free parking, you'll be well-supported in this role. You'll work alongside highly experienced and talented colleagues who actively encourage knowledge sharing. With a large digital transformation underway and the utilisation of cloud technology, this is an exciting time to join this rapidly developing business.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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