1st Line Support

Job Title: 1st Line IT Support Technician

Location: Hull

I'm currently working on behalf of a client in Hull who is looking to recruit a proactive and enthusiastic 1st Line IT Support Technician to join their internal IT department. This is a fantastic opportunity to join a fast-paced, supportive team where every day brings new challenges and opportunities to grow your technical skillset.

The Role:

This is a fully office-based role, supporting internal users across the business. As the first point of contact, you'll play a vital role in resolving day-to-day IT issues and ensuring seamless service delivery.

Key Responsibilities:

• Be the first point of contact for IT queries via phone, email, and live chat
• Accurately log and track issues using the company's central service desk system
• Provide effective 1st line support for software, hardware, and internal systems
• Troubleshoot and resolve issues related to Microsoft Windows, Apple macOS, and Microsoft Office
• Assist with installation, maintenance, and repairs of IT hardware and software
• Support end-users with Microsoft 365, Exchange Online, and Active Directory
• Collaborate with the wider IT team to escalate and resolve more complex issues
• Deliver excellent customer service with a helpful and professional approach

Key Skills & Experience Required:

• Experience providing 1st line IT support in a commercial environment
• Strong troubleshooting skills with Windows, macOS, and Microsoft Office
• Working knowledge of Microsoft 365 and Exchange Online
• Familiarity with Active Directory administration
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• A proactive, team-oriented attitude with a willingness to learn

Want to know more about the role? APPLY TODAY!