1st Line Support

Belmont Recruitment are currently looking for an IT Support Assistant to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Responsibilities

* Provide 1st line IT support to customers by telephone and other support channels.

* Act as the first point of contact for IT incidents, service requests and technical queries.

* Log, record, classify and prioritise incidents accurately in line with Service Desk procedures and SLAs.

* Investigate and diagnose a range of hardware, software, application and network issues.

* Resolve incidents at first point of contact wherever possible or provide suitable workarounds.

* Escalate incidents to the appropriate specialist team where required.

* Provide clear technical advice and guidance to customers, including "how-to" support.

* Monitor and track incidents, keeping customers informed of progress and managing expectations.

You should have:

* Experience providing 1st line IT support or technical customer service.

* Working knowledge of Microsoft Office 365 and Windows 10/11.

* Strong troubleshooting and problem-solving skills.

Please reply with an up to date CV ASAP if this role would be of interest to you
Only candidates based in UK and eligible to work in UK are allowed