1st Line Support Advisor | Dursley | Brite Recruitment Ltd

Job Description

Software Support Advisor (1^st Line)
Dursley
£28,000 + bonus + benefits

A provider of software solutions, is looking for a Software Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!

BENEFITS

• Annual profit share bonus


• Health benefits


• As an Investor in People, our client commits to improve and progress their employees.


• 25 days annual leave (plus bank holidays)


• Good pension and healthcare schemes


• Predominantly working Mon-Fri 9am-6pm

RESPONSIBILITIES

As a Software Support Advisor your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions


• Identifying, diagnosing, and resolving software-related problems and technical issues


• Assisting clients with the installation and initial configuration of software products


• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients


• Escalating complex issues to the 2nd Line Support teams


• Offering basic training to clients on using the software effectively


• Maintaining accurate records of client interactions, technical issues, and resolutions


• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Software Support Advisor, you must have:

• Previous experience within a Technical Support role


• Excellent problem-solving and analytical skills


• The ability to communicate effectively, both written and verbal

• Self-motivated with a positive attitude


• Able to work under pressure whilst maintaining quality and attention to detail


• A full driving licence and access to own vehicle

NEXT STEPS

If you’re interested in becoming a Software Support Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

BR1