1st Line Support Analyst

Company : Pure Resourcing Solutions

Job Type : Full Time

Ipswich, Suffolk

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - 1st Line Support Analyst

1st Line Support Technician

As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.

This is a hybrid role with 3 days onsite work per week in Ipswich.

Key Responsibilities:

Provide first-line technical support via phone, email, and in-person
Log and track IT support tickets in service management system
Perform initial diagnosis and troubleshooting of hardware and software issues
Reset passwords and manage basic user access controls
Support desktop, laptop, and mobile device configurations
Escalate complex issues to second-line support teams
Maintain accurate documentation of support interactions

Requirements:

Experience in 1st Line IT Support within Microsoft environments
Familiarity with Office 365 and Active Directory
Understanding of hardware components and basic network troubleshooting
Excellent communication and customer service skills
CompTIA A+ or Microsoft certifications preferred
Strong problem-solving and analytical skills

If you're passionate about technical support and enjoy solving IT challenges, apply today!

Original job 1st Line Support Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to IT Support Analyst Jobs with your AI JobCopilot

Auto-Apply with AI

Similar IT Support Analyst Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

1st Line Support Analyst

Job Description - 1st Line Support Analyst

Similar IT Support Analyst Jobs in the UK

Mobile Apps