1st Line Support Analyst

Company : Pure Resourcing Solutions

Job Description - 1st Line Support Analyst

1st Line Support Technician

As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.

This is a hybrid role with 3 days onsite work per week in Ipswich.

Key Responsibilities:

Provide first-line technical support via phone, email, and in-person
Log and track IT support tickets in service management system
Perform initial diagnosis and troubleshooting of hardware and software issues
Reset passwords and manage basic user access controls
Support desktop, laptop, and mobile device configurations
Escalate complex issues to second-line support teams
Maintain accurate documentation of support interactions

Requirements:

Experience in 1st Line IT Support within Microsoft environments
Familiarity with Office 365 and Active Directory
Understanding of hardware components and basic network troubleshooting
Excellent communication and customer service skills
CompTIA A+ or Microsoft certifications preferred
Strong problem-solving and analytical skills

If you're passionate about technical support and enjoy solving IT challenges, apply today!

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1st Line Support Analyst

Job Description - 1st Line Support Analyst

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